Loading... Please wait...

Return Policy

~ Our Return Policy ~

 

When purchasing from Southern Wanderer we assume that you have read and agreed to the terms of our return policy.

We hope that you love your new threads, but we understand that not every item purchased will fit & returns/exchanges are sometimes needed.

ALL RETURNS ARE FOR STORE CREDIT ONLY

•  All returns must be received within 14 days of the delivery date.

• If you happen to receive a damaged item, which we sincerely hope never happens, you  MUST notify us within 2 days of the delivery date.  We cannot be held responsible for any damages reported past the 2 day deadline.

•  All items must be returned to us in their original, unworn, unwashed, & smoke/pet free condition.

•  Sale items (including site-wide sales) are all final sale & cannot be returned.

•  We do not accept returns on accessories or custom Southern Wanderer apparel.

•  Original shipping fees are not-refundable & return shipping is the responsibility of the customer.

•  If you would like to exchange your item for a different size, you will need to send your original item back to us.  Once we have received your return, you will be issued store credit for the returned item in which you may use to purchase a new size.  We cannot guarantee the item you would like will still be available when the return reaches us.

If you have any questions regarding our return policy, please email us at threads@southernwanderer.com

When sending your return items, we recommend sending them USPS Priority Mail, UPS, or FedEx- with a tracking number, as we are not responsible for packages lost or stolen in transit.

The return total will be given in the form of store credit, minus the cost of return shipping.

Please allow up to 4 business days to process your return, once we receive it.

Once the return is processed you will be emailed a confirmation and directions on how to redeem your store credit.

Please return items by mail to:

Southern Wanderer
4735 Cotswold Lane
Birmingham, AL 35242

 

*IMPORTANT* When placing your order, please inspect your email order confirmation to ensure that all shipping information is correct. If you notice your shipping address or any other vital information is incorrect, please contact us at 334-300-3851 or email threads@southernwanderer.com IMMEDIATELY. Once your order has been processed and shipped, we are not responsible for any lost or stolen packages. 

 

 


 

Newsletter